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Our services are available 24 hours a day, 7 days a week across London and selected
surrounding areas.
We aim to respond as quickly as possible, but response times may vary depending on
location, traffic, and job volume.
Payment must be made in full upon completion of the service unless a prior agreement is in
place. We accept cash, card, and bank transfer.
If a booking is cancelled after dispatch, a call-out charge may still apply to cover time and
travel costs.
Customers are responsible for ensuring their vehicle is accessible and safe to recover. We
are not liable for any pre-existing damage.
MyPiggyBack is not responsible for any mechanical or electrical issues during or after
recovery unless caused by our negligence.
We reserve the right to refuse service in cases where the job presents a safety risk, involves
illegal activity, or is outside our capabilities.
